to Shop Coach
We’re excited to let you know that we have reopened stores—and we can’t wait
to welcome you back. Plus, we’re now offering store pickup in select stores
and virtual shopping appointments with our “Coach to Go” service.
What’s in Store
Keeping everyone safe and connected is still our top priority—here are a few of the things we do differently now:
- All customers and employees are recommended to wear a mask inside our stores based on local government guidelines
- All customers and employees must practice social distancing—please keep at least 6 feet away from others while you shop.
- We’ll be monitoring the health of our store employees—for their safety and yours.
- We’ll accept all forms of contactless payment* at checkout
- We’ll be offering one-on-one shopping appointments with store associates during non-operating hours (in case you need a little styling advice).
- Questions? Call your local store to learn more.
*We accept: Visa, MasterCard, American Express, Maestro & AliPay
Coach to Go FAQ
How Does “Coach to Go” Work?
- Shop your way: Call your local Coach store to place your order or browse our online offer from the comfort of your home. For both options, you can chose between a home delivery or to pick up your order in store.
How Does the Checkout Process Work?
- For purchases over the phone, our sales associate will send you a secure & unique link for you to pay.
Do You Still Offer Customization Services?
- Yes, we still offer monogramming and customization services. Be sure to ask a store associate how to personalize your Coach product(s).
I’m Ordering a Gift. Can You Wrap It?
- Yes, just let us know that it’s a gift—we’ll wrap it up with a box and ribbon so it’s ready to give.
Virtual Shopping Appointments
Need a little help? Call to schedule a virtual shopping appointment with one of our store associates—they’ll show you our latest arrivals and help you find something that’s just your style. Just give a store near you a call.